Refund Policy

Last updated: October 23, 2026

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1. Pro is a prepaid digital service

Coinbell Pro is paid in cryptocurrency for a fixed period and starts immediately after your payment is confirmed. Crypto payments cannot be reversed by us or by any bank, so payments are generally non-refundable once Pro has been activated, including for partly used periods.

2. When we will refund or credit you

• Duplicate payments — you paid twice for the same order by mistake.
• Overpayments — you sent more than the plan price.
• Pro not activated — your payment was confirmed but Pro wasn't activated within 24 hours and we can't fix it.
• Major outage — Pro features were unavailable for more than 72 hours in a row because of a problem on our side. We'll add the lost time to your plan, or refund it pro-rata if you prefer.
• Service closure — if we close Coinbell or your account without cause, we refund unused paid time.

3. Underpayments

If you send less than the plan price (for example because the exchange deducted a fee), Pro won't activate automatically. Contact us: you can pay the difference, or we can refund what we received, minus network fees.

4. How to request a refund

Email support@coinbell.org within 14 days of the payment with:

• your order ID (in Settings → Plan & billing) and the email or Telegram username on your account;
• the transaction hash, if you have it;
• a wallet address and network to receive the refund.

We reply within 3 business days. Approved refunds are sent in USDT or in the coin you paid with, for the USD value of the original price, minus blockchain network fees, within 10 business days.

5. Your legal rights

This policy does not affect any rights you have under consumer protection law in your country.